ACF 365 — Privacy Policy

Introduction

ACF 365 takes your privacy seriously. This Privacy Policy explains what personal information we collect, how we use it, and how we keep it secure. By using our platform, you agree to this Privacy Policy.

We believe transparency is the foundation of trust. This document explains everything in plain, straightforward English — avoiding complex legal language so you can truly understand what we do with your data.

1. What Data We Collect

ACF 365 collects the following types of information. Each item is collected for a specific reason, and we never ask for data we do not need.

Type of Data	Example	Reason for Collection
Identity Information	Name, date of birth, national ID	KYC verification and age confirmation
Contact Information	Email address, mobile number	Account communication and security alerts
Financial information	Mobile banking number, transaction history	Deposit and withdrawal processing
Technical Information	IP address, browser, and device information	Security & Fraud Prevention
Usage Data	Game history, session duration, and betting information	Service Improvement & Responsible Gaming

2. How We Collect Data

ACF 365 collects your information in the following ways:

• Directly from you: Through the registration form, information provided during KYC verification, and communication with the support team.
• Automatically: Device and usage information is collected via cookies and log files while you browse our site.
• From third parties: Limited transaction confirmation data is received from payment processors.
• From public sources: Public records may be checked where necessary for fraud prevention.

3. How Your Data Is Used

ACF 365 uses the information collected from you for the purposes below. We never use any data beyond its stated purpose.

• For account creation, management, and verification.
• To process deposits, withdrawals, and payments.
• To provide customer service and support.
• To detect fraud, money laundering, and suspicious activity.
• To meet legal obligations and satisfy regulatory requirements.
• To improve service quality and develop new features.
• For managing responsible gaming programs.
• To send relevant promotions and offers (subject to your consent).

4. Data Sharing — When and With Whom

ACF 365 never sells your data. However, certain information may be shared in the limited circumstances below:

• Payment Processor: To process transactions, necessary data is shared with payment gateways such as bKash, Nagad, and others.
• Legal authorities: We are legally required to disclose information in response to a court order or a lawful request from law enforcement.
• Technology Service Providers: Minimal and encrypted data is shared with trusted providers for hosting, security, and analytics services, all of whom are bound by strict confidentiality agreements.

5. Data Protection Measures

ACF 365 applies industry-leading security measures to protect your data. Our protection does not rely on any single method — we use a multi-layered security framework.

• All sensitive data is stored with 256-bit AES encryption.
• All data transfers are conducted over TLS 1.3 protocol.
• Regular third-party security audits and penetration testing.
• 24/7 real-time system monitoring and alerts.
• Automatic account lockout upon detection of suspicious login attempts.
• Staff access to data is governed by a need-to-know policy.

6. Cookie Policy

Cookies are small text files stored in your browser. ACF 365 uses three types of cookies:

• Essential Login sessions and security tokens — the site cannot function without these.
• Analytics Page views and usage patterns — helps improve our service and is not personally identifiable.
• Promotions To show relevant offers — you can turn this off at any time.

Cookies can be managed or deleted at any time through your browser settings. However, disabling essential cookies may cause certain features of the site to stop working.

7. How Long We Retain Your Data

ACF 365 does not retain your data longer than necessary. The general rules are:

• Active account data is retained for as long as the account remains active.
• Financial transaction records are retained for 5–7 years in accordance with legal obligations.
• General usage data is deleted within 90 days of account closure.
• KYC documents are retained after verification in accordance with regulatory requirements.

8. Your Rights

ACF 365 respects your data protection rights. You may exercise the following rights:

• Right to know: You may request to know what personal information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate information.
• Right to Erasure: You may request that your data be deleted under certain circumstances.
• Right to Restriction of Processing: You may request that your data be excluded from specific uses.
• Marketing Opt-Out: You may request to stop receiving promotional communications at any time.

To exercise any of these rights, please contact our support team. We are committed to responding to all requests within 30 business days.

9. Protection of Minors' Data

ACF 365 does not collect or process data from anyone under the age of 18. If we become aware that a minor's data is in our possession, we will take immediate steps to delete it and close the associated account.

10. Policy Changes

ACF 365 may update this Privacy Policy from time to time. For significant changes, you will be notified via your registered email or a platform notification. Continued use of the platform after any update constitutes acceptance of the revised policy.